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Thandichai believes in customer satisfaction, If you receive a different product that is not the same as per your original order Or If you receive a product which is not as per the specifications ordered by you. We will replace the product to your satisfaction at no extra cost.

Some of the example are-

**Wrong Color

**Wrong Quantity

**Damaged Item

**Not Working Item

Condition for return:

1. Please notify us of receipt of a Different product or any above such criteria within maximum 48 hours of delivery.

2. Return will not acceptable if physical damage to the box or to the product.

3. Products/Items should be Unused.

4. Return will not acceptable Is returned without original packaging ,accessories and Invoices.

5. Reverse pickup facility is not available, Only self-return option is available, You have to send the item through registered post with original packaging and Invoice. Also self-return charges upto Rs.100 will be provided by you as a gift certificate code.

Refunds:

If your returned product is approved for refund. We will process the refund after receipt of the product by us.

1. The charged amount will be refunded to you within 7 working days after receiving the product.

2. If your Order Placed through Gift Certificates of Thandichai, refund would be provided in a fresh Gift Certificate of the same value

3.For any Other Issue mail us at Thandichaiweb@gmail.com or whatsapp or Call 8588990222 Please complete the form below to request an RMA number.

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